FAQ – Frequently Asked Questions

Browse & Add to Cart

• Explore our collection, select your favorite items, and check the size guide for the perfect fit.
• Click "Add to Cart"—you can add as many products as you like!

Review Your Cart

• In "My Cart," you can continue shopping or proceed to checkout.

Sign In or Create an Account

• Log in to your MYDESIGNATION account or quickly sign up if you’re new.

Checkout & Confirm

• Enter your shipping details, choose a payment method, and finalize your order.

That’s it! Your order will be on its way soon.

Order Delivery & Package Integrity

We partner with trusted logistics providers to ensure your order arrives safely. All items are shipped in secure, sealed packaging to guarantee perfect condition upon arrival.

For your protection:

• Please inspect your package upon delivery
• Do not accept any parcels that appear damaged, opened, or tampered with

If you receive a compromised package, please refuse delivery and contact our customer support team immediately for assistance.

Your Order Confirmation & Next Steps

✅ Order Placed Successfully:

• You’ll instantly receive an email and SMS/WhatsApp with your order details and confirmation number.

🚚 Shipping Update:

• We’ll notify you again via email and SMS/WhatsApp when your order ships, including a tracking link so you can follow its journey.

✨ Then Just Relax!

• Your carefully packed items are on their way—get ready to enjoy them soon!

Payment Deducted But Order Failed – Here’s What Happens

Don’t worry – your money is safe! This usually occurs due to a temporary bank authorization hold. Here’s what to expect:

What Happened?

• Your bank may have temporarily reserved the amount during the transaction attempt (common for card/UPI payments).
• No order was created in our system, so no charges were actually collected.

Next Steps:

1. Wait 1-3 Business Days
• Most banks automatically release the hold within this period.
2. Check Your Bank Statement
• Look for a "pending" or "authorization hold" transaction (not a completed debit).
3. Still Not Refunded?
• Contact your bank with:
  • Transaction ID/UTR number
  • Date/time of the transaction
• Or email our support with these details – we’ll help escalate!

How to Prevent This Next Time:

• ✔ Use the same payment method for retrying (avoids multiple holds).
• ✔ Ensure stable internet during checkout.
• ✔ Check for payment failure messages before retrying.

We’re here to help! Reach out if the amount isn’t reversed within 3 days.

Track Your Order Easily

📲 Real-Time Updates

• We’ll send your tracking link via SMS and email the moment your order ships.

🌐 Self-Service Option

• You can also check status anytime under "Track Order" in your account

Pro Tip:💡 Save your tracking number to check directly with the courier!

Use 'Forgot Password' to receive a reset link at your registered email. Didn't receive it? Wait 5 minutes or contact support."

Order Cancellation & Modifications

🚚 Already Shipped?

While we can't cancel shipped orders, you can:

• Refuse delivery when it arrives (notify us afterward)
• Initiate a return if already accepted - we'll help with exchanges or refunds

✏️ Need Order Changes?

• Contact our support team at: clabs2025@gmail.com
• We'll try to accommodate custom requests when possible

💸 Refund Process

Canceled orders receive:

• Instant wallet refunds (avoids bank charges)
• • Processing within 1 business day

We're currently focused on serving Indian customers, but hope to offer international shipping soon! Sign up for our newsletter to be the first to know.

Shipping Charges Policy

✓ Prepaid Orders:

• Shipping is completely FREE - all delivery costs are included in your product price.

✓ Cash on Delivery (COD):

• A nominal ₹50 shipping fee applies to cover processing.

Note: Delivery timelines remain the same for both payment methods.

📦 Standard Orders:

• Delivered in 4-7 business days
• Delivery time varies by location

✂️ Customized Products:

• Handmade after ordering
• Ships within 1-2 business days of order placement
• Then delivered in standard 4-7 days

Note: Business days exclude Sundays & holidays

We guarantee white-glove delivery service - meticulously packed, promptly shipped, and personally accountable until your order arrives flawlessly at your doorstep.

Timeframe

• Returns/exchanges accepted within 5 days of delivery

Return Process

1. With Pickup Service (Available Locations):
• We arrange free reverse pickup (excludes ₹75 fee for post-delivery cancellations)
2. Self-Ship Option (Unserviceable Areas):
• Ship securely to our warehouse (customer bears shipping costs)
• Recommended couriers: DTDC, Delhivery, or India Post

Special Cases

• Defective Items: Email images to calbs2025@gmail.com for instant resolution
• Wrong Size Exchanges: ₹75 pickup fee or self-ship (free replacement shipped after QC)

Refunds

• Credited to C-Labs Wallet only
• Excludes original shipping/COD charges

Important Notes

• One exchange/return per order (multi-package orders: wait for all items)
• QC Failure: Used/damaged items ineligible for replacement
• Defective Product Resolution: We cover all return shipping costs

Need help?

Contact our team at clabs2025@gmail.com for personalized assistance.

Refund Policy

Prepaid Orders

• Default refund to C-Labs Wallet (full product value)
• Bank account refund available on request (₹75 processing fee applies* *Fee varies by bank)

Cash on Delivery (COD) Orders

• Product value credited to C-Labs Wallet only

General Terms

1. Exclusions:
   • Shipping/COD charges non-refundable
   • Discounted/sale items (including Buy 1 Get 1 Free) ineligible for returns
2. Quality Assurance:
   • Refunds processed only after passed inspection (unused condition with tags)

Need Help?

Contact us at clabs2025@gmail.com for exceptions or queries.

✖ Non-Refundable Fees:

• Shipping charges
• COD processing fees

🔄 Returning Multiple Items?

• Please email us at clabs2025@gmail.com for assistance with bulk returns.

Your wallet will be credited instantly after we confirm your return.

📧 Email Notifications

You'll receive confirmation emails:

1. When we initiate your refund
2. When the process is complete

⏳ Processing Times

• Standard timeline: 5-6 business days
• Extended cases: Up to 2-3 weeks (varies by bank)

🛎 Still haven't received the refund?

Contact us at clabs2025@gmail.com with:

• Order number
• Refund initiation date
• Bank details (if applicable)

Yes! We partner with certified payment processors (Razorpay/PayU) and never access your full card details.

100% Transparent Pricing

✔ No Hidden Fees – The price you see is the price you pay

✔ All Taxes Included – We cover GST, and other levies

✔ Checkout Clarity – Your order summary shows the exact payable amount

Unlike others, we never add surprise charges after checkout.

Yes! COD is available with a small ₹50 fee.

Before Retrying:

✓ Double-check:

• Card/bank details
• Billing address (must match bank records)
• Net banking passwords/CVV
• ✓ Ensure stable internet connection

If Amount Was Debited:

• Funds typically return automatically in 7-10 business days
• Still missing? Email us at clabs2025@gmail.com with:
• Transaction screenshot/UTR number
• Bank statement showing the debit

Yes! We do. Email clabs2025@gmail.com for bulk orders, Corporate Custom prints.